Customer satisfaction

Maintaining a high customer satisfaction rating is crucial for all companies, and tracking this metric in real-time is important so that you can quickly identify and resolve customer pain points.

Our real-time mobile surveying platform, you can easily track customer experience on a regular basis, collecting data via trigger polls on product packaging or in-store, by sending surveys to an existing customer database, or by identifying your customers through targeting of Datum own respondent panel. Collect data daily, weekly, or monthly to quickly identify changes and take action to maintain a high customer satisfaction rating.

Datum Intel offers the most comprehensive set of tools for generation of consumer insights on information received from the various communication channels — traditional, digital, social media, and also from the analysis of employee behavior and daily customer interactions