Mystery Shopper

Mystery Shopper

We serve a variety of industries including, wireless, restaurants, hotels, travel, apartments, time shares, banks & financial, convenience stores, car wash, manufacturing, home furnishings and flooring, health centers, pet services, theme parks, software, parking facilities, manufacturing and general retail.

If you are considering the option of initiating a mystery shopper program, we are always willing to offer a free consultation to discuss your service needs and help you determine if a mystery shopper program is right for your company based on your goals and budget for providing service excellence within your organization.

It has been our experience that many companies face the same issues and concerns when it comes to offering excellent customer service regardless of the industry they serve.

If your employees are left to their own and are not receiving continuous coaching, training and support from either yourself or your management, they will more than likely service your customers based on their own perceptions rather than how your customers would actually like to be served.

The key to providing “Outstanding Customer Service” is discovering who your typical customers are, how they would like to be served and what you can do to “Exceed” their expectations.

If you are considering a mystery shopper program and would like a free consultation please feel free to call our office and we will be glad to explain everything in detail.

Mystery Shopping approach

Shopper Experience

This is our ‘classic’ Mystery Shopping service where detailed, task-oriented assessments are required. Highly trained shoppers identify gaps between intended and actual experiences, across all customer touchpoints.

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Micro Shops

These are brief, tactical mystery shops deployed and reported with quick turnaround, with crowdsourcing as an option for mass volume, short questionnaire projects.

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Experience Evaluations

Overt assessments, with advice on improvements required or results delivered on location.

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